Terms and Conditions

Article 1 — Purpose

These terms and conditions govern the private-chauffeur (VTC) transport services offered by Marseille Provence Driver, SIRET 892 691 288 00021 · EVTC013210032. Private hire by advance booking only. Any booking implies acceptance of these terms.

Article 2 — Booking

Bookings are made by phone, WhatsApp, email or via the site form. Paying online confirms your booking. If, exceptionally, the trip could not be provided, you are refunded in full. For a booking made without online payment, the trip is confirmed by email (site form, with a booking reference) or by SMS, WhatsApp or email (other channels), subject to availability: in the unlikely event that the trip cannot be provided, the client is informed without delay, at no cost. The client undertakes to provide accurate information: pick-up and destination addresses, date, time, number of passengers and bags.

Article 3 — Fares

Fares are quoted before departure and confirmed at booking. They include fuel, tolls and the declared luggage. No surcharge is added after confirmation, except for an additional service requested by the client and agreed by both parties. Prices are per vehicle, not per person. French VAT not applicable, article 293 B of the French Tax Code.

Night rate: for a transfer with a pick-up time between 9:00 pm and 5:59 am, the daytime fare is increased by 10% and then rounded up, where needed, to the next multiple of €5 (for example: €60 by day, €70 at night); from 6:00 am, the daytime fare applies. For a return trip, each leg is priced according to its own pick-up time. Hourly hire, half-day and full-day packages and excursions are not affected. Unless stated otherwise, prices shown on the site's pages are daytime fares; the fare quoted before booking already includes the night rate where applicable.

Article 4 — Cancellation

Cancellation is free up to 24 hours before the agreed pick-up time. After that, the full fare is due and no refund is possible. For hourly hire, excursions, half-day and full-day packages and long-distance trips (over 100 km), the free-cancellation window is extended to 48 hours. A simple round trip from the port during a cruise call (two transfers, without a chauffeur who stays) follows the 24-hour window. Where the ship's call is cancelled by the cruise line, cancellation of the corresponding transfer is free of charge, whatever the notice given, and any amounts already paid are refunded in full. Any cancellation must be notified by phone, WhatsApp or email using the contact details on the site.

Article 5 — No-show (client absent)

A no-show is when the client fails to appear at the agreed place and time, without prior cancellation, after the allotted waiting time has elapsed. In the event of a no-show, the trip may be charged in full.

Article 6 — Waiting time

A courtesy waiting time is allowed for pick-ups. At the airport, 60 minutes of waiting are free after landing. At the station, 15 minutes of waiting are free after the train arrives; at the port, 15 minutes after the terminal exit time you gave us (let us know on WhatsApp if it changes). Any additional waiting, beyond these 60 or 15 minutes or the agreed period, may be charged.

Article 7 — Flight or train delay

For arrivals by air or rail, the client provides their flight or train number at booking. For a flight, the pick-up time is adjusted based on flight tracking. For a train, it is adjusted where possible. Providing the flight/train number is recommended to ensure a smooth pick-up.

Article 8 — Luggage

The client must declare at booking the number and size of bags, as well as any special luggage (sports equipment, instrument, etc.). If the booked vehicle is not suited to the number of passengers or bags actually presented, the service may be adjusted or refused, with no refund if the information had not been provided.

Article 9 — Vehicle

The vehicle provided matches the class booked (Economy, Business or Van) or an equivalent vehicle of a similar category subject to availability. The presence of a specific model (Tesla, Mercedes, Renault) cannot be guaranteed in every case.

Article 10 — Payment and invoicing

Payment is made by credit or debit card, cash, PayPal, transfer, payment link or other means subject to availability. A business invoice can be provided with the SIRET. VAT is not applicable, in accordance with Article 293B of the French Tax Code (CGI), where relevant.

Article 11 — Right of withdrawal

In accordance with Article L221-28, 12° of the French Consumer Code, the fourteen (14) day right of withdrawal applicable to distance contracts does not apply to passenger-transport services to be provided on a specific date or with a specific frequency. As VTC bookings for an agreed date and time fall within this category, the consumer client expressly acknowledges and accepts, at the time of confirming and paying for the booking, that they have no right of withdrawal for these services. The cancellation and refund terms that apply are those set out in Article 4 hereof.

Article 12 — Liability

Marseille Provence Driver holds professional liability insurance. The company cannot be held liable in the event of: an incorrect address provided by the client, client lateness, force majeure, or external events (traffic, accidents, road closures, weather conditions, exceptional events).

Guaranteed return to the ship (cruise call): for a tour or a round trip from the port during your ship's call, your return to the ship before the re-boarding deadline is guaranteed, provided you are at the meeting point at the agreed time. In this case, as an exception to the previous paragraph, traffic and road closures do not exclude the company's liability.

Article 13 — Personal data

The processing of personal data is governed by our privacy policy.

Article 14 — Consumer mediation

In accordance with Articles L612-1 et seq. of the French Consumer Code, where a dispute has not been resolved by a prior written complaint to the company, the consumer client may use, free of charge, the consumer mediator covering the company: Médiation Tourisme et Voyage (MTV) — www.mtv.travel. The mediator may only be contacted after a prior written approach has gone without a satisfactory reply within 60 days.

Article 15 — Disputes

In the event of a dispute, an amicable solution will be sought first. Failing that, the competent courts are those of the company's registered office.

Last updated: October 2026