These terms and conditions govern the private-chauffeur (VTC) transport services offered by Marseille Provence Driver, SIRET 892 691 288 00021 · EVTC013210032. Private hire by advance booking only. Any booking implies acceptance of these terms.
Bookings are made by phone, WhatsApp, email or via the site form. A trip is confirmed only after validation by the chauffeur or the company (SMS, WhatsApp or email). The client undertakes to provide accurate information: pick-up and destination addresses, date, time, number of passengers and bags.
Fares are quoted before departure and confirmed at booking. They include fuel, tolls and the declared luggage. No surcharge is added after confirmation, except for an additional service requested by the client and agreed by both parties.
Cancellation is free up to 24 hours before the agreed pick-up time. Between 24 hours and 2 hours before pick-up, 50% of the trip price is due. Less than 2 hours before pick-up, the full trip is due. For hourly hire and long-distance trips (over 100 km), the free-cancellation window is extended to 48 hours. Any cancellation must be notified by phone, WhatsApp or email using the contact details on the site.
A no-show is when the client fails to appear at the agreed place and time, without prior cancellation, after the allotted waiting time has elapsed. In the event of a no-show, the trip may be charged in full.
A courtesy waiting time is allowed for pick-ups. For arrivals at the airport, station or port, the included waiting time is specified at booking and takes account of usual disembarkation times. Any additional waiting beyond the agreed period may be charged.
For arrivals by air or rail, the client provides their flight or train number at booking. Where possible, the pick-up time is adjusted based on flight or train tracking. Providing the flight/train number is recommended to ensure a smooth pick-up.
The client must declare at booking the number and size of bags, as well as any special luggage (sports equipment, instrument, etc.). If the booked vehicle is not suited to the number of passengers or bags actually presented, the service may be adjusted or refused, with no refund if the information had not been provided.
The vehicle provided matches the class booked (Economy, Business or Van) or an equivalent vehicle of a similar category subject to availability. The presence of a specific model (Tesla, Mercedes, Renault) cannot be guaranteed in every case.
Payment is made by bank card, cash, transfer, payment link or other means subject to availability. A business invoice can be provided with the SIRET. VAT is not applicable, in accordance with Article 293B of the French Tax Code (CGI), where relevant.
In accordance with Article L221-28, 12° of the French Consumer Code, the fourteen (14) day right of withdrawal applicable to distance contracts does not apply to passenger-transport services to be provided on a specific date or with a specific frequency. As VTC bookings for an agreed date and time fall within this category, the consumer client expressly acknowledges and accepts, at the time of confirming and paying for the booking, that they have no right of withdrawal for these services. The cancellation and refund terms that apply are those set out in Article 4 hereof.
Marseille Provence Driver holds professional liability insurance. The company cannot be held liable in the event of: an incorrect address provided by the client, client lateness, force majeure, or external events (traffic, accidents, road closures, weather conditions, exceptional events).
The processing of personal data is governed by our privacy policy.
In accordance with Articles L612-1 et seq. of the French Consumer Code, where a dispute has not been resolved by a prior written complaint to the company, the consumer client may use, free of charge, the consumer mediator covering the company: Médiation Tourisme et Voyage (MTV) — www.mtv.travel. The mediator may only be contacted after a prior written approach has gone without a satisfactory reply within 60 days.
In the event of a dispute, an amicable solution will be sought first. Failing that, the competent courts are those of the company's registered office.
Last updated: June 2026