Marseille Provence Driver
FAQ

Your questions, answered.

Everything you need to know before booking your private driver in Marseille and Provence. Another question? WhatsApp +33 6 58 25 46 10, reply within 5 minutes.

How do I book a ride?

Three options: online on this site (instant price and secure payment), on WhatsApp at +33 6 58 25 46 10 (reply within 5 minutes), or by phone. You receive a confirmation with your driver's name and the car's plate.

Are your prices really fixed and all-inclusive?

Yes. The fare is per vehicle (not per person), all taxes included (French VAT not applicable, art. 293 B CGI), tolls and luggage included, with no night or weekend surcharge. The confirmed amount is the amount you pay.

How is the price calculated?

On the real route distance from Google Maps. The website simulator shows the exact fare before you book: sedan, Business (+10%) or van (+40%).

What if my flight is delayed?

We track your flight in real time and 60 minutes of waiting are free at the airport. No extra charge if the plane is late.

How do I find my driver at the airport?

Meet & greet in the arrivals hall with a name sign, luggage help included. Your driver's direct number is sent before the ride.

Do you serve the Marseille cruise port (MPCT)?

Yes: pick-up at the foot of the ship, MPCT terminals, to the airport, hotels or stations, fixed price from €60.

What is the fare between the airport and Aix-en-Provence TGV station?

It is a fixed-price corridor: €50, 24/7, both ways.

How many passengers and bags can you take?

Sedan up to 3 passengers; Mercedes V-Class van up to 8 passengers with large luggage space.

What is your cancellation policy?

Free cancellation up to 24 hours before pick-up. Full details in our terms.

Which payment methods do you accept?

Secure online card payment (Stripe), remote payment link (+2% fee), or payment to the driver if agreed at booking. Invoice on request.

Do you speak English?

Yes — service in French and English, international travellers welcome.

Do you cover long distances (Nice, Monaco, Lyon, Geneva…)?

Yes. The fixed price is calculated on the real distance via the simulator; sedan and van available, 24/7.